FAQ about International Orders
FAQ about International Orders
1. Do you ship the products to overseas?
Yes, we can ship our original products and other dealing products to most countries.
2. How do I place the order?
You could place the order via email or by shopping cart system on our website or at our stores.
3. What time is your business hours?
Our store is open from 10:00AM to 7:00PM on Monday through Saturday, except New Year Holiday, but closed on every Sunday.
4. Is international order free shipping charge?
No, the international order is not free shipping charge. The subtotal amount on the shopping cart never includes the freight, shipping charge and handling charges. We use EMS of Japan Post for oversea shipment.
5. Is there the lowest ordering price?
Yes, the lowest ordering price of products for international customers is JYen30,000 per order. If you prefer to place the order that the amount is less than JYen30,000, please let us make a claim of handling charge that is same as the difference between JYen30,000 and the amount of your purchasing price of products.
6. When do I have to pay the amount?
You should make the payment within 3 days after receiving our email showing the total amount including the cost of products and all other additional charges.
7. Should I pay the Japanese consumption tax?
No, the international orders are Tax Free either at retail store or on website. For your reference, the current Consumption Tax is 8% of the price of products in Japan.
8. Do I have to pay any customs clearance fee or duties in my country?
Yes, you need to pay the tax, duty, and all other charges in YOUR country, as these charges are not included in our price. We suggest that you should check these costs before placing order.
9. How do you ship the order?
We will ship your order by EMS of Japan Post. We do not use any courier services such as FedEx, UPS and DHL.
10. Can I get the tracking number?
Yes, we will send you the shipping information including the tracking number as soon as shipped to you.
11. How can I pay?
We accept PayPal or Bank Wire Transfer only. In the case of PayPal, you do not have to pay additional fee to us. In the case of the bank wire transfer, it costs you some fees for banks. We cannot accept any other payment method, e.g. bank check, personal check, etc.
12. How do I pay via PayPal?
You need to own the account of PayPal in precondition. You can use your account only. The shipping address should agree with what is registered on PayPal account to let products be covered with insurance. Let us know you prefer to use PayPal please, we will send you a request of PayPal.
13. How do I pay via Bank Wire Transfer?
Please select the "OUR"(Applicant) instruction in SWIFT instructions. The "OUR" instruction means you pay all transfer charges, includes the fee of Japan's bank. Then we receive all your payment. If you can select only "SHA"(Share) instead of "OUR", that is, you can pay the bank fee of only your country, add JYen4000 and send your payment please, because it costs us JYen1500 as "Charge of Inward Remittances" and JYen2500 as "Lifting Charge". If the bank in your country is not based on "SWIFT", ask your bank and use local payment method which has the same feature please.
14. Can I place a special order?
Yes, we welcome the special order of the products that is not in our stock. However we will make a claim 20% deposit of the price of the products. Please note that the deposit would not be refunded once you prefer to cancel the order later. The balance should be settled after we inform you the product is ready to ship.
15. How long does it take to ship the order?
We ship your order in 3-5 business days after your payment completed. You could receive our shipping schedule if the shipment delayed.
16. How should I do if I received the products damaged?
We pack carefully the products, and the shipment is covered by insurance. In the case that the ordered products reach you with damage, please contact immediately to the post office in your area, then contact us by email as soon as possible. This procedure is necessary to be covered by the insurance.
17. How should I do if the wrong products reached?
In the case that you received the wrong products or defective one, please contact us by email without delay. We make a sincere effort to solve the problem.
18. Can I return the products to you?
Yes, you could send back the products to us under YOUR expense within SEVEN DAYS after receiving products UNLESS the products used, with or without the defects. However shipping cost for sending back to Japan is paid by customers, might be not reasonable as in domestic dealing. We would like to suggest that you should consider disadvantage of international dealing beforehand enough.
19. I am just out of Japan now. Can I order without paying Japan's tax and specify my home or office in Japan as the shipping address?
No, this purchasing is recognized as a domestic dealing because the last address is in Japan. So you have to pay the consumption tax whether the address is yours, your friend's or the hotel's. If you agree this condition, please order on our shopping cart system designed for domestic customers. We are sorry, Cards from overseas are sometimes not accepted smoothly on our system because this system is designed for domestic, I think.
--- About the Tax-free shopping at our retail store ----
1. I am going to visit Japan. Can I purchase at your physical retail store without paying Japan's consumption tax?
Yes, we are the Tax-free store approved by Japan Tax Office. You can purchase products at our retail store without paying the consumption tax through the correct procedure of Tax-free.
2. How would my purchasing be applied as the Tax-free?
You have to be a temporary visitor to Japan as the precondition. It is not eligible if you are staying in Japan more than six months or working in Japan. Please refer to the site of "The Japan Tax-Free", then bring our store your passport with you. An acceptable passport is not a copy or other person's, but actual yours only.
3. How can I pay?
The payment methods at our retail store are Cash and Cards. We welcome JPY only. We are sorry we cannot accept USD or any other currencies. We honor the Credit Cards including VISA, Mastercard, Amex, Diners, JCB, Discover and UnionPay.
4. I am just in Japan but have no time to stop by your shop. Could you apply my order the Tax-free by the Cash on Delivery to my Hotel in Japan?
No, the Cash on Delivery is not allowed as the method of the Tax-free shopping. Please stop by our store because we have to check your actual passport directly, if you would prefer the order applied the Tax-free.
More details of the Tax-free shopping at our retail store can be found here.
Can I ask other questions to you?
Yes, please do not hesitate to ask us any questions by email. Thank you !